5 “CUSTOMER SERVICE” vacancies to check out now

Concentrix

Job title: Customer Service Representative

Responsibilities: 

A Work From Home Customer Support Account

Qualifications:

English Speakers Level of  B2/C1

You can apply through the link:

https://www.linkedin.com/jobs/view/3991381543

Vodafone Egypt

Job title: Customer Care Advisor

Responsibilities: 

• Acts as a first point of contact with Customers to support in any inquiries
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Qualifications:

• Good Communication Skills
• Excellent Command of the English language
• Strong Commitment and Dedication
• Age: Maximum 30 years
• Only graduated with Bachelor Degree
• Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)

You can apply through the link:

https://www.linkedin.com/jobs/view/3987098144

SUTHERLAND

Job title: Customer Support Associate

• Fluency in English (B2-C1)
• Flexibility with night and overnight shifts
• Graduates & Dropouts

You can apply through the link:

https://www.linkedin.com/jobs/view/3987098144

NOON

Job title: Assistant Manager Customer Support

• -Proactively manage Day-to-Day operations through agents and team leaders for Noon food. 
• -Communicating customer sentiment trends, troubleshooting customer issues, handling escalated customer calls and daily team administrative functions. 
• Provide assistance/guidance to team leaders to ensure agreed service level targets are consistently achieved in a cost-effective manner. 
• Create a successful team aligning Noon food mission and strategic objectives with team goals. 
• Assist in hiring, training and maintaining agents and Team leaders to ensure stability in Food’s manpower skillsets, knowledge and performance. 
• Ensure team leaders and agents meet and exceed monthly and quarterly performance targets by regularly coaching team members through scheduled documented performance meetings. 
• Become the focal point of addressing skillset improvement needs by effectively working with coaches and trainers. 
• Proactively monitor customer transaction trends, account/staff performance metrics and highlight positive/negative trends. 
• Closely work with other functions’ leads to align and improve on cross functional scope. 
• Keep ahead of industry’s developments and apply best practices to areas of improvement.

Qualifications:

• Outgoing calls to clients;
• Response to clients requests via chat and email;
• Analysis of client requests (chat, email);
• Conflicts resolution

You can apply through the link:

https://www.linkedin.com/jobs/view/3987098144