Looking for your next opportunity in customer service? This week, we’ve rounded up five vacancies in Egypt for professionals looking to build their careers in customer support, communication, and customer experience.
From handling customer inquiries to solving technical issues and supporting international clients, companies including DHL Express, Travelport, Tabby, Nestlé, and HSBC are looking for customer service professionals.
Here are five opportunities worth checking out.
1. DHL Express
Job Title: Customer Service Representative
Location: Cairo, Egypt
Employment Type: Full-Time
Experience: Customer contact center or telesales experience preferred
Role Overview
DHL Express is hiring a Customer Service Representative to handle customer inquiries, shipment bookings, and delivery tracking. The role focuses on providing accurate shipping information, solving customer problems, and ensuring a smooth experience for DHL customers.
Key Responsibilities
- Respond to customer inquiries through phone calls and other communication channels.
- Handle shipment bookings and ensure customer information is recorded accurately.
- Provide information about shipping prices, delivery times, and customs requirements.
- Track shipments and update customers on delivery status.
- Coordinate with internal teams to resolve customer issues.
- Identify opportunities to recommend additional DHL services.
- Support improvements to customer service processes.
Requirements
Candidates must hold a bachelor’s degree and have an excellent command of written and spoken English.
Previous experience in customer contact centers, telesales, or service-related industries is preferred. Strong communication skills, problem-solving abilities, and a customer-focused attitude are also important.
2. Travelport
Job Title: Customer Support Analyst (English/Arabic)
Location: Cairo, Egypt
Employment Type: Full-Time
Experience: 2+ Years
Role Overview
Travelport is looking for a Customer Support Analyst to assist travel professionals using its booking technology. The position involves handling technical inquiries, troubleshooting system issues, and supporting customers across different communication channels.
Key Responsibilities
- Provide technical and functional support across Travelport’s products.
- Respond to customer inquiries through phone, email, chat, and online requests.
- Diagnose and troubleshoot booking system issues.
- Coordinate with internal teams to resolve complex technical problems.
- Record and track customer incidents until they are resolved.
- Keep customers updated on the progress of their requests.
- Identify recurring technical issues and suggest improvements.
Requirements
Applicants should have at least two years of experience in a travel agency, airline, tour operator, or travel technology environment.
Experience using Global Distribution Systems (GDS) is important, with knowledge of Galileo highly preferred. Strong Arabic and English communication skills, technical troubleshooting abilities, and a customer-focused approach are also required.
3. Tabby
Job Title: Customer Service Front-Line Agent
Location: New Cairo, Egypt
Employment Type: Full-Time
Role Overview
Tabby is hiring a Customer Service Front-Line Agent to support customers using its financial technology services. The role involves answering customer questions, providing product information, and working with internal teams to resolve issues.
Key Responsibilities
- Communicate with customers through phone, email, and chat.
- Answer questions about products, pricing, and availability.
- Provide clear and accurate information to customers.
- Work with internal departments to resolve customer inquiries.
- Record customer information across different platforms.
- Organize and prioritize customer requests.
- Maintain professional communication throughout customer interactions.
Requirements
Candidates should have excellent verbal and written communication skills, strong phone etiquette, and good interpersonal abilities.
The position also requires the ability to multitask, organize daily responsibilities, and prioritize work effectively in a customer-facing environment.
4. Nestlé
Job Title: Call Center Agent | CRC Coffee Specialist
Location: Cairo, Egypt
Employment Type: Full-Time
Work Model: Hybrid
Experience: 0–2 Years
Role Overview
Nestlé Business Solutions is hiring a Customer Service Specialist to support Nespresso customers. The role focuses on handling customer inquiries, resolving complaints, and providing information about Nespresso products and services.
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat.
- Support both individual customers and business clients.
- Identify customer needs and provide suitable solutions.
- Handle customer complaints professionally and efficiently.
- Resolve customer issues during the first interaction whenever possible.
- Provide information about Nespresso products and services.
- Help customers understand available products and their benefits.
Requirements
Applicants should have zero to two years of experience in customer engagement services and must be fluent in English at C1 level.
Proficiency in Microsoft Office, strong communication skills, and the ability to multitask are required. Candidates should also be organized, willing to learn, and comfortable working in a fast-paced team environment.
5. HSBC
Job Title: UK Customer Service Agent
Location: Giza, Egypt
Employment Type: Full-Time
Role Overview
HSBC is hiring a UK Customer Service Agent to support banking customers through different communication channels. The position involves responding to inquiries, providing information about banking services, and resolving customer issues while following company policies.
Key Responsibilities
- Handle customer inquiries through phone, email, and chat.
- Provide accurate information about banking products and services.
- Identify customer needs and recommend suitable solutions.
- Escalate complex issues to the appropriate teams when necessary.
- Maintain accurate records of customer interactions.
- Ensure customer support follows company policies and service standards.
- Meet individual performance targets and support team goals.
Requirements
Candidates must hold a bachelor’s degree and have C1-level English proficiency, including strong speaking, reading, and writing skills.
Applicants must also be flexible with rotational shifts. Strong communication skills, active listening, problem-solving abilities, and the ability to multitask in a fast-paced environment are essential.
Looking for More Job Opportunities in Egypt?
Whether you’re interested in banking, logistics, travel technology, fintech, or consumer goods, these customer service vacancies offer opportunities to develop your skills and take the next step in your career.
Make sure to review each position’s requirements, update your CV, and check application availability before applying.
Stay tuned to 925 for more weekly vacancies, career opportunities, and workplace insights across Egypt.
