As more companies scale across digital platforms, fintech, and customer-facing operations, demand for customer support roles in Egypt continues to grow.
But these roles are no longer just about answering queries — they now sit at the center of customer experience, retention, and real-time problem solving.
Here are 5 customer support roles currently hiring.
1. TikTok
Job title: LIVE Global Customer Service Representative (Arabic Speaking)
Role overview:
This role sits within TikTok’s livestream ecosystem, supporting Arabic-speaking users and creators while handling escalations and improving service processes across the platform.
Key responsibilities:
- Act as the main contact for Arabic-speaking customers
- Handle escalations across chat, email, and phone
- Translate and simplify complex policies
- Document solutions and identify recurring issues
- Collaborate with internal teams to improve service quality
Requirements:
- 2+ years of customer service experience
- Strong Arabic and English communication
- Ability to handle complex and high-pressure cases
Apply: Apply via LinkedIn
2. Concentrix
Job title: Customer Service Representative / Sales Advisor
Location: Cairo or Alexandria
Role overview:
An entry-level opportunity for graduates looking to start in customer service, with structured training and multilingual support environments.
Requirements:
- Bachelor’s degree
- B2 English level
- Flexibility for shifts and on-site work
Benefits:
- Salary up to 21K EGP
- Medical and social insurance
- 24/7 transportation provided
Apply: Apply here
3. TP
Job title: Arabic Support – Work From Home
Role overview:
A remote role focused on B2B support, handling inquiries from business partners while contributing to service improvements and system processes.
Key responsibilities:
- Provide support via email, chat, or phone
- Manage B2B inquiries related to orders, accounts, and systems
- Collaborate with internal teams for timely responses
- Document customer interactions and feedback
- Support process improvements and digital initiatives
Requirements:
- 1–2 years of experience in customer service, helpdesk, or shared service support
- Strong Arabic and English skills
- Comfortable in a fast-paced, multicultural environment
- Open to a 9-month contract
Apply: Apply here
4. Tamara
Job title: UAE Customer Care Advisor (Non-voice)
Location: Cairo
Role overview:
A fintech-focused role supporting users through live chat and email, helping customers navigate services and resolve issues efficiently.
Key responsibilities:
- Respond to customer emails and live chats
- Identify customer concerns and provide solutions
- Review accounts and transactions while resolving issues
- Explain services clearly and accurately
- Meet support metrics while delivering strong customer experience
Requirements:
- Minimum 1 year of customer experience
- Native Arabic speaker
- B1 English level
- Strong communication and problem-solving skills
- University degree
Apply: Apply here
5. e& business Egypt
Job title: Chat Support Agent (B1+ English)
Location: Degla Square, Maadi, Cairo
Role overview:
A chat-based support role focused on handling customer queries within a structured telecom environment.
Requirements:
- B1+ English level or higher
- Graduates only
- Flexible with rotational shifts
Benefits:
- Salary: 12,400 EGP net
- Fully paid training
- Top achiever bonus program
- Referral bonus
- Social and medical insurance
- Promotion after 6 months
Final note:
Customer support roles today are no longer just operational — they’re becoming a key part of how companies retain users, solve problems, and build trust at scale.
Apply: Apply here
